Evercyte products are shipped by a courier (e.g. FedEx) using Incoterms 2021, FCA Leberstraße 20, 1110 Vienna, Austria; generally our products are transferred to our customers within 3 weeks of placing the order.
To ensure that the material arrives safely before weekends, it is dispatched on Mondays and Tuesdays.
Cell cultures, extracellular vesicles and most cell culture media supplements (as part of media) are shipped frozen on dry ice. Basal media (as part of media) and ready-to-use media are shipped at 4°C. For shipments outside of Europe we use the FedEx Priority Alert Plus Service which ensures that dry ice is refilled when needed.